At Joy Lake Creates, we strive to ensure that our clients are satisfied with the services we provide. However, we understand that situations may arise where a refund is necessary. Please review our refund policy carefully.

1. Refunds for One-Time Purchases

• Full Refund Eligibility: You may request a full refund within 5 business days of your purchase, provided that no work has been completed. If any work has commenced, a partial refund may be issued at our discretion, depending on the amount of work completed.

• Partial Refunds: If work has begun but is not completed, a partial refund may be granted. The amount of the refund will be determined based on the percentage of work completed.

• Non-Refundable Services: Once a project or service is fully completed and delivered, no refunds will be issued.

2. Refunds for Subscription Packages

• Subscription Cancellation: You may cancel your subscription at any time. If you cancel your subscription, you will continue to have access to your subscription services until the end of the current billing cycle. No refunds will be issued for the remainder of the billing cycle.

• Refund Eligibility for Subscription Packages: Refunds for subscription packages are only available within 5 business days of the initial purchase date and only if no services have been rendered. After 5 business days, no refunds will be issued for subscription packages, even if you cancel your subscription.

• Automatic Renewals: Subscription packages renew automatically at the end of each billing cycle. To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date. No refunds will be issued for charges incurred due to failure to cancel before the renewal date.

3. Refund Process

• How to Request a Refund: To request a refund, please contact us at [Your Email Address] with your order details and the reason for your refund request. Refund requests must be submitted within the applicable timeframes outlined above.

• Refund Approval: Refunds will be processed within 10 business days of approval. Refunds will be issued to the original payment method used at the time of purchase.

4. Exceptions

• Non-Refundable Services: Some services, including custom development, consulting, and strategy sessions, may be non-refundable once the service has been rendered. These services will be clearly marked as non-refundable at the time of purchase.

• Force Majeure: In the event of a force majeure event (such as natural disasters, pandemics, or other unforeseeable events), refunds may be issued at our discretion.

5. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page, and the effective date will be updated accordingly. It is your responsibility to review this Refund Policy periodically to stay informed of any changes.

6. Contact Us

If you have any questions about our refund policy, please contact us at: Email: joy@joylakecreates.com